Dashboard
Refund request for order #PS5-248
UrgentHigh valueEmail Mina Park
Hi, I need a refund because my account ordered 248 PlayStation 5 consoles by mistake. I only wanted one.
Ari Lane
Thanks for contacting us. I can see order #PS5-248 for 248 units. I am checking whether fulfillment has started.
Mina Park
Please stop it. I was watching Love Island and there was a huge drama happening, so I was not watching my iPad.
Ari Lane
Understood. I have placed a temporary hold on the order while we review the payment and warehouse queue.
Mina Park
The problem is my cat sat on the iPad while licking himself, and somehow he tapped the quantity stepper until it said 248.
Ari Lane
That explains the unusual quantity. For audit purposes, I will mark this as accidental input before shipment.
Mina Park
He also selected express shipping. I promise I do not operate a secret PlayStation warehouse.
Ari Lane
No problem. I cancelled 247 units and left one PlayStation 5 in the order for your confirmation.
Mina Park
Can you refund the 247 units and the express shipping difference? The cat has no income.
Ari Lane
Yes. The refund preview is $123,253.00 for the extra units plus $1,482.00 in shipping adjustment.
Mina Park
That sounds right. Please keep just one console and maybe add a note that the cat is banned from checkout.
Ari Lane
Done. I processed the partial refund, kept one console on standard shipping, and added a risk note requiring quantity confirmation above 3 units.